For a while, DoctorMitra had a quiet problem. Doctors would upload their clinic logo and their signature, save, and then tell us the upload had not worked — they could not see either one anywhere in the app.
The uploads had worked. The logo and the signature were stored, and they were being drawn onto every prescription and every certificate the system produced. They simply were not drawn anywhere on screen, because the screen was showing a summary of the consultation, not the document.
Two documents, one of them invisible
A summary is a useful thing. It puts the facts of a consultation in the app’s own layout, easy to scan, easy to correct. But it has no letterhead, no logo, no registration number and no signature, because none of those are facts about the consultation — they are properties of the sheet.
So there were two documents. One that doctors looked at constantly, and one that they never saw until a patient was holding it.
Showing the real thing
The fix was not to draw a logo onto the summary. That would have produced a third document — something that looked like the sheet without being it, which is worse than showing nothing, because it can be wrong in ways nobody checks.
Instead, every prescription and certificate now opens the printed sheet itself, rendered from the same file the printer receives. If a logo is missing from that preview, it is missing from the sheet. There is no longer a version of the document that only the doctor sees and a version that only the patient sees.
Why it is worth the extra step
Rendering the real document is slower than drawing a summary. It means a round trip and a moment of waiting. We think that is a fair price: the sheet is the part of the consultation that outlives the appointment, and it is the only part the patient can take with them.