Doctors Mitra is used by doctors to run a clinic. That makes deletion less simple than it is for most apps: a prescription names the doctor who signed it, and the clinic has to be able to produce that record years later. So your account and everything personal in it are deleted, while the documents you signed stay with the practice.
From inside the app
Open Doctors Mitra, go to More, then Delete account. Confirm when asked. Your account is closed straight away and you are signed out. This is the quickest route and needs nothing from us.
By email, if you cannot sign in
Write to support@doctorsmitra.cv from the email address the account uses, with the subject "Delete my account". We confirm it is you before anything is removed, and complete the request within 30 days.
What is deleted
- Your name, email address and phone number
- Your sign-in, including any Google, Facebook or Apple connection
- Your professional registration number and your uploaded signature
- Your profile picture
- Your personal medicine list
- Your membership of every clinic, so the account reaches none of them again
If you never recorded a consultation, issued a prescription or wrote a certificate, there is nothing to keep: your doctor profile and your account are removed outright, and nothing of you remains.
What stays, and why
- Consultations, prescriptions, certificates and follow-ups you recorded
- Your name, but only where it already appears on a document you signed
- Patient records, which belong to the clinic rather than to you
These are medical records. They belong to the clinic, which is obliged to keep them, and removing the prescriber from a prescription would falsify it rather than protect anyone. Your name is kept only where it is already printed on a document you signed — nowhere else. The clinic remains responsible for those records and for any request a patient makes about them.
Timing
Deleting from inside the app takes effect immediately. A request by email is completed within 30 days of us confirming it is you. Encrypted backups are kept for up to 30 days after that and are then overwritten, so nothing is restored from them afterwards. Once an account is deleted it cannot be recovered, and signing up again with the same address creates a new, empty account.